Displays, cameras, microphones, speakers, DSP, controls, schedulers, cabling and user workflow checks.
Lifecycle Support
Multi-brand AMC, Installation & Service Support
Installation, commissioning, preventive maintenance, warranty coordination and support planning for AV rooms, displays, LED walls, conferencing, audio, UPS, automation and IT infrastructure across multiple OEM ecosystems.
Multi-brand supportPreventive maintenanceWarranty coordination
Request Support PlanSupply + Design + Integrate + Support
Support that protects the complete technology environment, not only one brand.
GPSPL provides lifecycle support through installation, commissioning, training, preventive maintenance, warranty coordination, issue diagnosis, service reporting and AMC planning. Coverage can be structured for GPSPL-supplied systems, existing installed equipment and multi-brand enterprise environments, subject to OEM policy, spare availability and site condition.
Visual checks, source testing, controller review, calibration support and escalation coordination.
Power-readiness review, rack condition, cable labeling, network handover notes and eligible support routing.
Multi-brand AMCSupport can be scoped for major display, audio, conferencing, automation, UPS and IT brands.OEM coordinationWarranty and escalation support depends on OEM terms, serial numbers and warranty status.Existing systemsGPSPL can assess already-installed systems and define practical service coverage after inspection.
Installation & Commissioning
Mounting, cabling, rack assembly, device setup, testing, calibration, configuration, documentation and handover.
Preventive Maintenance
Scheduled health checks for displays, audio, projection, conferencing, control, UPS, racks and IT systems.
Warranty & OEM Coordination
Warranty-status review, escalation support, serial-number documentation and guidance for eligible OEM service routes.
Response & Reporting
Troubleshooting, service visits, issue tracking, user guidance, AMC observations and next-action reporting.
Coverage Areas
AMC and service scope can be built around the systems your site actually uses.
Instead of showing support as a generic visit count, GPSPL maps the asset list, site location, issue criticality, warranty status, access timing, spare dependency and response expectation. The final AMC plan is then structured around real operational risk.
AV roomsDisplaysLED wallsVideo conferencingMicrophonesSpeakersDSP/controlProjectorsDigital signageUPS backupRacksIT infrastructureWarranty supportService reports
Why It Helps
Support confidence for buyers, users and facility teams.
- Systems stay dependable after handover because ownership, service scope and escalation path are clear.
- Users know whom to call when display, audio, conferencing, control, UPS or IT equipment stops behaving normally.
- Preventive checks help identify weak cabling, configuration drift, dust, ventilation, power and usage issues before they become downtime.
GPSPL Role
One accountable support route after deployment.
GPSPL supports product shortlisting, procurement, installation planning, commissioning, user handover, warranty coordination and AMC readiness so technology purchase becomes a working solution with a service path behind it.
Request QuoteRFQ Checklist
Details that help us quote faster.
Share these details and GPSPL can recommend the right brand, model family, accessories, installation scope and support plan.
System type and brand
Site location
Current issue, if any
Warranty status
Number of rooms/devices
AMC coverage expectation
Enterprise AV AMC & Maintenance Services Guide
Having a state-of-the-art conference room or digital display wall is only beneficial if it remains operational. System drift, loose cables, dust accumulation in project ventilation, and un-updated firmware can disrupt critical meetings. Setting up a dedicated AV AMC service or structured AV maintenance contract protects your technology investment. GPSPL handles lifecycle support—from initial installation and commissioning to regular preventive audits, spare parts coordination, and on-site troubleshooting.
Key Advantages of GPSPL SLA Contracts
Our SLA contracts are structured to keep systems up and running:
- Preventive Audits: Quarterly health checkups to test visual signaling, adjust microphone echo cancellation, and measure UPS battery health.
- Dedicated Spares: We inventory critical standby displays, cables, and converters to ensure rapid swap-outs during hardware failures.
- Direct OEM Support: Direct channels for factory-certified warranty coordination with partners like LG, Samsung, Sony, Poly, and Crestron.
AV AMC & Support FAQs
What is included in a standard AV AMC contract with GPSPL?
Our standard AMC covers scheduled quarterly preventive maintenance visits, on-site technical support for device issues, display calibration, cable integrity testing, audio echo cancellation fine-tuning, firmware updates, and direct coordination for manufacturer warranty claims.
Do you support existing AV systems installed by other integrators?
Yes. We can assess already-installed systems in Delhi NCR. Our engineers run a physical audit of the cabling, displays, controllers, and racks to evaluate the current system health and draft a custom AMC coverage plan.
How quickly can GPSPL dispatch an engineer for on-site troubleshooting?
Within Delhi NCR, we offer guaranteed response windows (from 24 to 48 hours depending on your chosen SLA tier). Our localized service hubs in Nehru Place, Noida, and Gurugram ensure prompt dispatch of certified technicians.
How does GPSPL handle hardware replacement during warranty periods?
For systems under active manufacturer warranty, we coordinate log creation, ship faulty hardware to authorized brand service centers, oversee repair timelines, and remount the serviced unit at your site, ensuring zero hassle for your IT teams.
Request an AV Maintenance Quote
Use our online tools or coordinate with our Delhi NCR design engineers to build your custom configuration.
Use AV BOQ Calculator Request Custom QuoteComparison Guide
Standard OEM Warranty vs. GPSPL Dedicated AV AMC
Compare basic manufacturer hardware coverage with proactive system-level SLA contracts.
| Feature | Standard OEM Warranty | GPSPL AV AMC Service |
|---|---|---|
| Troubleshooting Responsibility | Client must diagnose failure, unmount equipment, and ship to service center. | GPSPL engineer conducts on-site diagnosis, handles unmounting, and coordinates repair. |
| Response Window | No guaranteed timeline; repairs usually take 1 to 2 weeks. | SLA-based response (typically 24 to 48 hours for breakdown support). |
| Preventive Care | None. Warranty only covers hardware after it has failed. | Scheduled quarterly preventive checks, audio retuning, and display calibration. |
| Standby Hardware | No replacement units are provided while hardware is under service. | Standby screens, switches, and extenders kept ready at Nehru Place hub. |