Privacy Policy

01. Corporate Scope & Legal Framework

This Privacy Policy applies to Global Peripheral Solutions Pvt. Ltd. (GPSPL), registered in New Delhi, India (Established in 1997). This document outlines our protocols regarding the collection, use, retention, and protection of personal and commercial data gathered through our website (gpspl.co.in), direct email communications, BOQ configurator tools, and project consultations.

We adhere to India's Digital Personal Data Protection Act (DPDP Act 2023) and applicable international data governance standards when interacting with enterprise clients, educational institutions, government organizations, and channel partners.

02. Information We Collect

GPSPL operates primarily in the B2B enterprise AV, display technology, and IT infrastructure space. When you engage with our platform, we may collect the following categories of information:

• Contact Identification: Full name, corporate email address, business telephone number, and job designation.
• Organizational Profile: Company or institutional name, office location, GSTIN, and billing/shipping address.
• Project Technical Specifications: Room dimensions, seating capacity, preferred equipment brands, architectural drawings, site photographs, and BOQ estimation preferences.
• Service & Warranty Records: Equipment serial numbers, MAC addresses, AMC contract histories, and maintenance service logs.
• Automated Telemetry: IP addresses, browser types, session timestamps, and navigation paths collected via privacy-conscious analytics tools.

03. Purpose of Data Processing

We process submitted information strictly for legitimate commercial and technical execution purposes, including:

• Preparing tailored AV & IT Bill of Quantities (BOQs), architectural wiring schematics, and formal commercial quotations.
• Scheduling on-site acoustic assessments, display sizing evaluations, and engineering surveys.
• Coordinating product delivery, physical rack mounting, system configuration, and user training.
• Managing OEM manufacturer warranties, RMA ticketing, AMC preventative maintenance visits, and emergency SLA support.
• Maintaining legally mandated accounting and tax records under Indian statutory laws.

04. OEM Partner Coordination & Third-Party Sharing

GPSPL does not sell, rent, or monetize client data under any circumstances.

Information is shared only on a strictly necessary basis with authorized OEM brand partners (such as LG, Samsung, Sony, Crestron, AMX, Poly, Logitech, Aten, Sennheiser, Epson, BenQ) for the express purposes of:

• Registering manufacturer warranties and enterprise device licenses.
• Securing project-specific special pricing (Deal Registration) on behalf of the client.
• Validating hardware compatibility and direct engineering escalations.

05. Data Security & Storage Protocols

GPSPL deploys multi-layered technical and organizational safeguards to protect client confidential data against unauthorized access, loss, or destruction:

Technical project files and drawings are retained for the duration of the system lifecycle or active AMC term to facilitate ongoing engineering support and component replacement.

06. Cookies & Website Analytics

Our website uses performance and essential cookies to optimize user experience and evaluate traffic patterns:

• Essential Cookies: Required for site navigation, form submission security, and CSRF protection.
• Analytical Cookies: Anonymized Google Analytics 4 tracking to analyze popular solution pages and improve resource documentation. No personally identifiable information is stored in analytics cookies.

07. Client Rights & Data Control

In accordance with data protection regulations, clients and visitors possess the following rights:

• Right of Access & Correction: You may request a copy of the personal or corporate information we hold and ask for corrections.
• Right to Erasure: You may request the deletion of non-contractual enquiry data upon project conclusion.
• Right to Opt-Out: You may unsubscribe from engineering newsletters or technical updates at any time.

08. Grievance Officer & Contact Information

For any queries, privacy concerns, or data requests, please contact our designated compliance team: